Customer Care
Recreations Outlet has 20 years experience installing and servicing Rainbow Play Systems. The purchase of a Rainbow Play System is a valuable investment, for this reason we offer a variety of customer care programs to ensure the life and maintain the beauty of your system.
Customer Care - Maintenance
Recreations Outlet, Inc. offers a full service maintenance programs.
Basic Package
Tighten all hardware
Inspect play system for any warranty issues
The cost of the Basic Package is $89.
- First Visit
- Clean play system
- Clean rungs and all vinyl components
- Second Visit
- Re-Stain play system
- Tighten all hardware
- Inspect play system for any warranty issues
If you are interested in this service, please click for more information.
Customer Care - Maintenance
Contact our Service Department for information for Moving and Staining your Rainbow Play System.
At the beginning of each season check: nuts, bolts and acorn nuts and tighten as needed. Inspect swing seats, swing hangers, chains, ladders, slides, ropes and wood components for signs of deterioration or sharp edges and replace if necessary. Spot sand any areas that are cracking or splintering. Check to make sure all ropes (Jacobs Rope Ladder and Ramp Rope) are tight with no slack that can be overlapping on itself. Check to make sure that there are no gaps between the slide bed and the slide bolts. Verify that all suspended items are secured (ropes and chains). Grease the tire swing swivel. Clean all plastic parts (slides, bubble panels, etc.) with an organic dishwashing detergent and all vinyl coated parts (rungs, brackets, etc.) with a bathroom tile cleaner.
To maintain the beauty of your system we recommend you seal your play system after the first year, then as needed. You may also want to spot sand areas before sealing. We also recommend using a high-quality product to treat your redwood play system. Be sure the sealant you select is oil based non-toxic, and child safe. You may purchase stain by the gallon at our stores.
Recreations Outlet, Inc. offers a full service maintenance program. If you are interested in this service, please contact our service department for maintenance service packages.
We recommend you replace the ropes every 2 years or as needed. These are normal wearing items which will fade over time.
Checking is the result of the natural release of water from the wood. Checking may appear as small hairline openings running along a timber. These openings may contract or expand with changes in climate. Affected pieces are not considered replaceable under the warranty unless it impairs the structural integrity of the product.
Service Department
Our Service Department is available Monday - Friday from 8a.m. - 4p.m.
Cincinnati Service Department 513-561-6444.
Columbus Service Department 614-792-3700.
Warranty
Recreations Outlet partners with the industry leaders and provides the best warranty in the industry. Our products are guaranteed for replacement parts if deemed defective by the manufacturer and covered by warranty.
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Replacement parts and accessories
We offer a complete line of parts and accessories for products we sell.