Warranty Information
Here at Recreations Outlet, we use the finest materials, including:
- 100% Natural North American chemical-free hardwoods
- Dual-Bolt Construction
- Commercial-Grade Hardware
- Dipped Safety Chains
Most of our Swing Sets are covered by a manufacturers Limited Warranty. To review the warranty for your swing set product, please click the appropriate link below.
There is a $35/per month storage fee for warranty parts which stay in our warehouse more than 4 weeks from arrival.
warranty claim procedure
Warranty claims are available to the original owners and are not transferable. Please review the basic grading rules for a play system warranty claim before proceeding with a claim.
We require a brief written description of the warranty issue. Photos of the warranted parts, and of the entire play system. The digital picture should not exceed 100K.
If any of the above steps are not completed, there may be delays in the completion of your claim, or possibly warranty cancellation. We will review the claim and make contact with the customer by mail, email, or phone.
Please follow the steps listed below in order to process your warranty claim:
- Complete the information on the Warranty Claim Form.
- Attach the photos of the parts clearly showing the damage.
- Attach a scanned copy of the original invoice/receipt.
This form may be printed and all information mailed to:
Cincinnati Area:
Recreations Outlet Inc.
Attn: Warranty
885 State Route 28
Milford, Ohio 45150